roomvu automatically applies your agent information, your name, photo, contact details, and brokerage, to the AI-generated content posted on your behalf. This information is pulled directly from your roomvu profile, so if something appears incorrectly on a post, the fix almost always starts with your profile settings.
Here's how to identify the source of the issue and get it corrected.
Where Your Agent Information Comes From
The details shown on your posts, intros, outros, and lower-third branding are generated from the information saved in your roomvu account. This includes:
Your name as it appears on your profile
Your profile photo and AI portraits
Your phone number and email address
Your brokerage name and logo
Your title and license details
If any of these are outdated or incorrect in your account, they will appear that way on your content.
How to Correct Your Information
Step 1: Review your profile settings
Log in to your roomvu dashboard, click the gear icon ⚙️, and review your profile information. Check your name, contact details, brokerage, and photo carefully. Update anything that's incorrect and save your changes.
Step 2: Check your Branding Theme
Your visual branding elements, including the lower-third box showing your name, photo, and contact info during videos, are controlled under Branding Theme in your settings. Make sure the information there reflects your current details.
Step 3: Regenerate affected content if needed
Updates apply to content created going forward. If a specific piece of content was already generated with the wrong information, you may need to regenerate it:
For editable videos, regenerate the video from the editor
For listing videos, make a small change to the script and save to trigger regeneration
Step 4: Contact support if the issue persists
If your profile information is correct but incorrect details still appear on your generated content, reach out to the roomvu support team. Include a link to or screenshot of the affected post and a note on what specifically is wrong, this helps the team resolve it quickly.
A Few Things to Keep in Mind
Corrections to your profile do not retroactively change content that has already been posted to your social media. If a published post contains incorrect information, you can delete it from the platform directly and roomvu will continue posting with the corrected details going forward.
If you recently changed brokerages, update your brokerage name, logo, and email address in your settings as soon as possible so all future content reflects your new affiliation.
Platinum users can also request branding corrections through their dedicated account team.