Your branded intro is the custom-designed section that appears at the beginning of your Roomvu videos. It includes your personal branding elements such as your name, contact details, headshot, and brokerage logo.
Sometimes, users need to update these details, especially when they:
Change their phone number, email, or website
Update their headshot or profile photo
Join a new brokerage or rebrand with a new logo
Want new branding information added to their intro
This guide explains how to request an updated branded intro.
Important: Branded Intros Are Not Updated Automatically
Your branded video intro is designed by the Roomvu team and is not dynamic.
That means even if you update your profile info or logo inside your Roomvu account, those changes will not automatically apply to your existing branded intro.
✅ To update your branded intro, our team needs to create a new version for you.
Option 1: Email Our Team (Fastest Way)
To request changes to your branded intro, email us at:
What to include in your email
To avoid delays, make sure your email includes:
A clear request (what you want updated)
Your new contact details (exactly how you want them shown)
Your new logo or brokerage logo attached (if applicable)
Your updated headshot/profile photo attached (if needed)
✅ The more complete your email is, the faster our team can process your request.
Option 2: Book a Branding Support Session (VIP Help)
You can also request intro changes through a VIP help session directly from your Roomvu dashboard.
Steps to book a Branding Design session
Log in to your Roomvu account
Click Get VIP Help from your dashboard
Select Branding Design
Branding Design is dedicated to reviewing and updating branding items like your logo, colors, headshot, and layout.
Please Note: Updates May Take Some Time
Because your branded intro requires manual design work, updates are not immediate.
⏳ Your request may take a little while to complete depending on the design workload and the details needed.
Need Help Choosing the Best Option?
If you already have your updated logo and information ready, emailing info@roomvu.com is usually the quickest option.
If you want help reviewing your branding or making sure everything looks right, booking a Branding Design VIP session is the best choice.