If one of your Smart Ads appears to be stuck at $0 spend and 0 impressions, this is almost always related to a data sync issue between roomvu and the Facebook API rather than a problem with your ad itself.
What is causing this?
roomvu connects to Facebook's API to both send your ad data to Facebook and retrieve your campaign analytics back to your dashboard. Occasionally this connection requires updates or adjustments on our end, which can cause your analytics to stop updating automatically. When this happens, your ad may appear to have no spend or impressions even though it may actually be running.
This is not something you can fix from your end. It requires our technical team to investigate and resolve on the backend.
What should you do?
If you notice a Smart Ad stuck at $0 spend and 0 impressions, please send an email to info@roomvu.com describing the issue and including the name or details of the affected ad. Our team will look into it and get it resolved as quickly as possible.
There is no action required on your side beyond reaching out to us.