If you have noticed an unfamiliar face appearing in your avatar videos, do not worry. You have not been assigned someone else's profile by mistake. What you are seeing is a generic placeholder avatar that our system uses when no personal avatar has been created for your account yet.
Why does this happen?
When you add a Talking Avatar to your content without first creating a personalized avatar, roomvu automatically fills in with a generic default avatar. This placeholder is not linked to your appearance, gender, or identity in any way, which is why some users, particularly men, may see a female avatar appearing in their videos, and vice versa.
This is one of the most common avatar-related questions we receive, and the fix is straightforward: you simply need to create your own personal avatar.
How to fix it
To replace the generic avatar with one that actually looks like you, you need to create your personal AI Avatar. You can do this using your existing AI Portrait or by taking a selfie directly within the platform.
Once your avatar is created, you will need to enable it by going to your account settings at roomvu.com/dashboard/settings?tab=ai-avatar.
For a full step by step guide on how to create and add your AI Avatar to your videos, visit this article.
The difference between AI Portraits and AI Avatars
AI Portrait: A static image of you used on slideshows, video covers, and other branded content. It does not move or speak.
AI Avatar (Talking Avatar): An animated version of you, synchronized with your cloned voice, used in editable videos and immersive listing tours.
Your Talking Avatar needs to be created separately before it can appear in your content. Until it is set up, the system will fall back to a generic placeholder.