For any questions or issues related to billing, we have a dedicated process to make sure your request reaches the right team as quickly as possible.
What counts as a billing issue?
Subscription cancellations
Invoice details or clarification
Refund requests
Unexpected charges
Payment failures
Any other account charge related questions
How to get help
For all billing related issues, please send an email to info@roomvu.com describing your issue. Once your email is received, a support ticket is automatically created and assigned to our billing team who will address it as quickly as possible.
This is the fastest and most reliable way to get your billing issue resolved. Emailing us creates a formal record of your request and ensures it is routed directly to the team best equipped to help you.
Please note: Billing issues are not handled through support sessions
Our support sessions are designed to help you get the most out of your Roomvu account, covering topics like setup, features, content, and technical questions. Billing related matters fall outside the scope of these sessions and cannot be addressed during a support call.
If you book a support session and bring up a billing issue during the call, our support representative will ask you to follow up by sending an email to info@roomvu.com so it can be properly handled by the billing team.
To save time, we recommend emailing us directly before booking a session if your question is related to billing.
Summary
Issue Type | How to Get Help |
Billing, invoices, refunds, cancellations | Email info@roomvu.com |
Account setup, features, technical issues | Book a support session |
If you are unsure whether your issue is billing related, you are always welcome to email us at info@roomvu.com and our team will point you in the right direction.