If you’re feeling stuck or need assistance, you’re not alone. Whether you have a question about a feature, need help troubleshooting, or want guidance on using the platform, there are several ways to get support.
This guide explains the fastest and most effective ways to get help inside Roomvu.
Option 1: Start with Tutorial Videos on Your Dashboard
We highly recommend starting with the Knowledge Base and Tutorial Videos available directly in your account.
To access them:
Log in to your Roomvu account
Click Tutorial Videos on your dashboard
These video guides explain:
How different features work
How to activate tools
What you may be missing
Step-by-step walkthroughs for common tasks
In many cases, you’ll find your answer immediately without needing to contact support.
Option 2: Use the Chat Box Inside Your Account
If you still need help, use the chat box inside your dashboard.
How it works:
The chatbot is the first line of response
It answers questions based on our Knowledge Base
If it cannot resolve your issue, your message is forwarded to a human agent
Please note:
Human agent availability may vary depending on the time and day. Response times can differ during weekends or outside business hours.
Option 3: Send Us an Email
You can email us directly at:
When sending your email:
Use the email address registered on your Roomvu account
Clearly describe your issue or request
Include screenshots if possible
Using your registered email helps us locate your account quickly and respond faster.
Option 4: Book a Support Session
You can also book a support session directly from your dashboard.
However, this is typically the last option we recommend because:
Same-day availability may not always be possible
Booking depends on schedule availability
In over 90 percent of cases, using Tutorial Videos, Chat, or Email results in faster assistance.
What Is the Fastest Way to Get Help?
For most users, the fastest path is:
Check Tutorial Videos
Use the Chat Box
Send an email if needed
Support sessions are best for more complex cases that require walkthroughs.
Summary
If you need help:
Start with Tutorial Videos on your dashboard
Use the chat box for quick responses
Email info@roomvu.com with details and screenshots
Book a support session if other options do not resolve your issue
We’re here to help and want to make sure you get the support you need as quickly as possible.