Some users reach out after updating their profile details such as photo, logo, or contact info and notice that those changes are not reflected across all their content. This usually happens because Roomvu displays user details in two different ways, depending on the content type.
This guide explains how profile updates work for videos versus slideshows and news images, and what to do in each case.
How User Details Are Applied in Roomvu Content
1. Videos (Intro and Outro Branding)
For videos, branding elements such as your photo, logo, and layout are not dynamic.
Video intros and outros are designed and generated by Roomvu’s design team. Because of this:
Updating your profile details will not automatically update video intros
Existing video branding will stay the same unless a redesign is requested
What to do if you want video branding updated
If you want changes reflected in your videos, you need to contact our team.
Please email info@roomvu.com using the same email address registered on your Roomvu account and include:
A clear description of what needs to be updated
Your new logo, photo, or other branding assets attached
Once received, our design team will review and update your video branding. Please note that this process is not immediate and may take some time.
2. Slideshows, News Images, and Other Static Content
For static content such as:
News images
Slideshows
Other non-video visuals
Your profile details are dynamic.
This means:
Changes to your photo, logo, or contact info will automatically apply
Newly generated content will use your updated details
Why Some Scheduled Content May Still Show Old Details
Even for slideshows and news images, content that is already scheduled in your content calendar may still use your previous branding.
This is expected behaviour.
What to do if you need changes applied immediately
If the updated branding is important right away:
Delete the already scheduled posts from your content calendar
Allow new content to be generated using your updated profile details
This ensures your next posts reflect the latest changes.
Summary
Videos: Branding is manual and must be updated by contacting Roomvu support
Slideshows and news images: Branding updates automatically
Scheduled content: May still show old details and may need to be deleted
Understanding this difference helps avoid confusion and ensures your branding appears the way you expect.
If you’re unsure which content type you’re seeing or need help making updates, our support team is always here to help.