Some agents reach out asking why they are unable to immediately change their name on their Roomvu account, or why the change does not apply right away.
This guide explains how name changes work on Roomvu and what to expect during the process.
Can I Change My Name on Roomvu?
Yes, you can request a name change on your Roomvu account.
However, name changes are reviewed and approved by the Roomvu support team before they are applied.
This review step is intentional and helps protect account integrity and branding accuracy.
Why Name Changes Require Approval
Your name appears across multiple areas of the platform, including branded content, videos, and marketing assets.
Because of this, Roomvu reviews name change requests to:
Prevent errors or misuse
Ensure branding consistency
Confirm the reason for the change if needed
In some cases, our support team may ask why the name needs to be changed before approving the request.
What Happens After You Request a Name Change?
Once you submit a name change request:
The request is sent to the Roomvu support team
The team reviews the request
Approval may require clarification or confirmation
The change is applied manually
⏳ Because this is a manual process, it may take some time before the new name appears on your account.
Why the Change Is Not Immediate
Unlike basic profile edits, name changes affect multiple systems and content elements. For that reason:
The update is not automatic
Processing time depends on support review and workload
This is expected behaviour and not a technical issue.
What You Should Do If You Need a Name Update
If you need your name updated:
Submit the request through the appropriate support channel
Provide the correct new name exactly as you want it displayed
Be ready to confirm the reason if asked
Our team will take care of the rest.
Need Help?
If you are unsure about the status of your name change or need guidance on submitting a request, our support team is always happy to help.