If you've sent yourself a test email from roomvu and it never arrived in your inbox, the cause depends on your subscription plan. Here are the two scenarios and the fix for each.
Scenario 1: You're on a Premium Account
If you're on a Premium account and the test email hasn't arrived, it has most likely landed in your spam folder.
Open your email and check the Spam (or Junk) folder
Find the roomvu test email
Mark it as Not Spam
Marking it as not spam does two things: it moves the email to your inbox, and it teaches your email provider to deliver future roomvu emails to your inbox instead of spam.
Scenario 2: You're on a Platinum Account
If you're on a Platinum account, the most likely cause is that your email address hasn't been verified on Constant Contact yet. Here's how to check:
Step 1: Check your integration status
In your roomvu account email settings, check the status of the Constant Contact integration. If it says Connected, move to the next step.
Step 2: Verify your email on Constant Contact
Log in to your Constant Contact account from roomvu
Click the profile account on the top right section of your Constant Contact account
Click Settings
Click Account Emails
Check that your personal email address is verified
If it isn't, go ahead and verify it
Once your email is verified, test emails (and your campaigns) will deliver normally.
Also worth checking: your spam folder. In rare cases, test emails on Platinum accounts can land in spam too. It won't hurt to take a quick look there, and if you find the email, mark it as Not Spam.
Quick Summary
Your Plan | Most Likely Cause | The Fix |
Premium | Test email landed in spam | Check spam folder, mark the email as Not Spam |
Platinum | Email not verified on Constant Contact | Verify your email under Constant Contact → Settings → Emails, and check spam too just in case |