This video covers how Roomvu VIP support sessions work and how to book and prepare for one so your time with the support team is productive and uninterrupted. It explains the different types of support sessions available, including technical support and branding design help, and shows where to find the booking options directly inside your Roomvu dashboard.
Viewers are guided through the scheduling flow, including how to access VIP Help, select the correct support category, confirm the correct time zone, and choose from the available appointment slots. The video also highlights important scheduling limits and explains why sessions must be booked or rebooked through the dashboard system rather than manually adjusted by the team.
Beyond booking, the video focuses on preparation best practices. It outlines how to get your device and environment ready ahead of time, including using a computer instead of a phone, ensuring login credentials are available, testing Zoom audio settings, and confirming that screen sharing works properly. It also stresses minimizing distractions and closing unnecessary applications to keep the session focused.
Overall, the video is about reducing friction before and during your support appointment so branding or technical questions can be handled efficiently and without delays.